What we collect
Business contact details, inquiry and purchasing information, and technical usage data.
Why we use it
To respond to inquiries, prepare quotes and samples, process orders, and support our B2B relationships.
Your control
Depending on your jurisdiction, you may have the right to access, correct or delete your information and opt out of marketing communications.
On this page
01Scope and data controller
This Privacy Policy explains how Zhejiang Elerein Cleaning Equipment Co., Ltd. (“Elerein”, “we”, “us” or “our”) collects, uses and protects personal information when you visit bisonclean.com (the “Website”) or interact with us about our pressure washers, floor scrubbers, industrial vacuum cleaners and other professional cleaning equipment.
This Policy applies to information collected through the Website, our inquiry and quotation forms, email and messaging correspondence, and advertising lead forms, including those provided through Google Ads. The data controller is Zhejiang Elerein Cleaning Equipment Co., Ltd., with its principal office at NO. 1988, Haichang Road, Jiaojiang, Taizhou, Zhejiang, China. This Policy does not apply to third-party websites linked from our Website, which are governed by their own privacy notices.
02Information we collect
We collect the following categories of information:
- Business contact details — your name, work email address, phone or WhatsApp number, company name, job title and country.
- Inquiry and purchasing details — the products you are interested in, technical specifications, quantities, delivery timeline and any customization or OEM requirements you share with us.
- Transaction and service records — quotations, orders, invoices, shipping details and support correspondence.
- Technical and usage data — IP address, browser type, device and operating system, referring page, approximate location, timestamps and cookie identifiers, collected automatically when you browse the Website.
We do not intentionally request sensitive personal information such as government identification numbers, financial account credentials or health information. Please do not provide such information unless it is specifically required for a legitimate business or legal purpose.
03How we collect it
- Directly from you — when you submit an inquiry or quote form, contact our sales team, request a catalog or place an order.
- Advertising lead forms — when you submit information through lead forms associated with our advertising campaigns, including Google Ads where applicable.
- Automatically — through server logs, cookies and similar technologies as you browse the Website.
- Business sources — from business contacts, distributors, publicly available business directories and trade exhibitions.
- Service providers — through analytics, advertising, CRM and logistics providers that process information on our behalf.
04How we use it
We use your information to:
- Respond to your inquiries and requests.
- Assess your purchasing needs and eligibility as a business customer.
- Prepare quotations and samples, and evaluate OEM and distributor partnerships.
- Process orders, payments and shipping.
- Maintain business records.
- Send catalogs, product updates and marketing communications, with an unsubscribe option.
- Measure the performance of our advertising.
- Detect and prevent fraud, abuse and security incidents.
- Comply with our legal obligations.
05Legal bases for processing
Where applicable privacy laws, including those in the European Economic Area, the United Kingdom or other jurisdictions, require a legal basis for processing, we rely on the following:
| Purpose | Legal basis |
|---|---|
| Responding to inquiries, preparing quotes, fulfilling orders and providing support | Performance of a contract and pre-contractual steps |
| Managing B2B relationships and improving our products and services | Legitimate interests |
| Sending optional marketing communications | Consent (withdrawable at any time) |
| Non-essential cookies and advertising measurement | Consent |
| Complying with tax, customs, export control and other legal requirements | Legal obligation |
07How we disclose information
We may disclose information to:
- Affiliated companies within our group.
- Service providers — hosting, CRM, analytics, advertising, payment and logistics providers.
- Commercial partners — freight forwarders, customs agents and distributors, where necessary to fulfill your orders.
- Professional advisers — lawyers, accountants and auditors.
- Authorities — where required by law.
- Successor organizations — in connection with a merger, acquisition or sale of assets.
We do not sell your personal information for monetary consideration. Certain disclosures for advertising or targeted advertising purposes may be considered “sharing” under applicable privacy laws; where applicable, you may opt out as described in Section 10.
08International data transfers
We are based in China, and your information may be processed in China and in other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we use contractual and organizational safeguards to protect your information during such transfers.
09How long we retain information
- General inquiries — up to 24 months after our last meaningful interaction.
- Customer, order and payment records — for the duration of our relationship plus any legal or accounting retention period.
- Marketing contacts — until you unsubscribe or withdraw consent.
- Security and technical logs — as long as reasonably necessary for incident investigation and compliance.
10Your privacy rights and choices
Depending on your jurisdiction and applicable law, you may have the right to:
- Access, correct or delete your information.
- Restrict or object to processing.
- Receive a portable copy of your data.
- Withdraw consent at any time.
- Opt out of marketing communications.
- Opt out of “sale” or “sharing” and targeted advertising.
To exercise any right, contact us using the details in Section 14 and label your request “Privacy Request”. We may verify your identity before responding. You also have the right to lodge a complaint with your local data protection authority.
11Information security
We use reasonable technical and organizational measures — including access controls, encryption, backups and monitoring — to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12Children's privacy
This Website is primarily intended for business users and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to address the request.
13Third-party websites and services
Our Website may contain links to third-party websites and platforms, and some lead forms may be hosted by third parties such as Google. These sites and services are governed by their own privacy notices, and we are not responsible for their practices.
14Changes to this policy and contact us
Changes to this policy
We may update this Policy from time to time. The “Last updated” date reflects the most recent revision, and we will provide additional notice of material changes where required.
Contact us
For privacy questions or to exercise your privacy rights, please visit our Contact Us page and include “Privacy Request” in your message.